The Mercedes-Benz 24-Hour Roadside Assistance Program
Mercedes-Benz Roadside Assistance Eligibility Chart (Effective 1/1/2014)
| If your vehicle: | | Then: |
|---|
• Is under any Mercedes-Benz warranty (New Vehicle Limited Warranty, Extended Limited Warranty, Certified Pre-Owned Warranty) | | You are eligible for complimentary Mercedes-Benz Roadside Assistance |
• Was purchased directly from an authorized Mercedes-Benz dealership prior to January 4, 2011 and you still own the vehicle | | You are eligible for complimentary Mercedes-Benz Roadside Assistance |
• Is out of any Mercedes-Benz Warranty • Was not purchased directly from an authorized Mercedes-Benz dealership prior to January 4, 2011 | | You are not eligible for complimentary Mercedes-Benz Roadside Assistance. You may purchase individual Roadside services through the Mercedes-Benz Customer Assistance Center |
As of January 1, 2014, Mercedes-Benz Roadside Assistance will offer the following complimentary services for eligible vehicles:
- Roadside Assistance*
- Replace a flat tire with a spare
- Jump start
- Deliver a small amount of fuel, should the vehicle run out.
- Lockout Service - Pay per use service without an active Mbrace account
- Complimentary towing to an authorized Mercedes-Benz dealership, given that the service/repair is completed at the dealership
- If the repair is not performed at the dealership, a fee of $150 will be charged to the customer
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